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#RIDE ON BOUNCY TOYS UPDATE#
#RIDE ON BOUNCY TOYS FULL#
#RIDE ON BOUNCY TOYS FREE#

Your order did not arrive due to factors within your control (i.e.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

If you received the wrong item you can request a refund or a reshipment.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

Therefore, you can request a refund or reshipment for ordered products if:

Once the packaging and shipping process has started, it can no longer be cancelled. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. REFUNDS & RETURNS POLICY Order cancellationĪll orders can be cancelled until they are shipped.

If you have any other questions, please contact us and we will do our best to help you out. Will my items be sent in one package?įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

#RIDE ON BOUNCY TOYS UPDATE#

My tracking says “no information available at the moment”.įor some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If you haven’t received tracking info within 5 days, please contact us. Yes, you will receive an email once your order ships that contains your tracking information.

*This doesn’t include our 2-5 day processing time. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We are not responsible for any custom fees once the items have shipped. If you happen to be located in one of those countries we will contact you. However, there are some locations we are unable to ship to.

#RIDE ON BOUNCY TOYS FREE#

We provide free shipping to over 200 countries around the world. Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. Nothing means more to us than bringing our customers great value and service.

#RIDE ON BOUNCY TOYS FULL#

For complete information on our returns policy and procedure, visit our Easy 90-Day Return & Exchange Policy Page for full details.We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Call Customer Service at 80 to request a Fast Exchange, or use our Easy Online Returns form to return your item(s) by mail. If, for any reason, you are not 100% satisfied with one of our products, you may return it for an exchange or refund within 90 days of the purchase date. For more information on express or international shipping options, visit our Shipping and Handling Page.

Standard ground delivery requires 5-7 business days. We ship most in-stock merchandise within 24 hours of receiving your order. To that end, we guarantee product quality for one year from the shipping date. At HearthSong®, we strive to provide superior customer service, and we believe in treating our customers the way we want to be treated ourselves.